Frequently Asked Questions

Authors, please visit our Author FAQ

How will my order be delivered to me?

The Echelon Press Web Store now offers automatic download links.  Once you confirm your order via PayPal you MUST use the PayPal link to go back to the web store. You will then be directed to a new page.  If you scroll down to the "Title" of your download, you can then click on that link to retrieve it.

In which electronic formats do you publish books?

The Echelon Press Web Store offers all titles in PDF and HTML formats.  Most titles are also available in up to 11 additional formats at www.fictionwise.com. 

What if I can't get my download to work?

We are here to ensure your satisfaction.  If you have any problems with your order or anything regarding Echelon Press, you can send your comments and concerns to orders@echelonpress.com. We strive to reply within 24 hours.

When I try to order I get stuck in a loop that never lets me complete.  How do I fix this?

Please ensure that your system is "Allowing Session Cookies" To do this you must…

Open Internet Explorer Web Browser

Click on TOOLS

Choose INTERNET OPTIONS

Click the PRIVACY tab

Click the ADVANCED icon

Ensure that the "Always Allow Session Cookies" is checked.

 

Are your paperbacks published POD (Print On Demand)?

Our books are printed in Trade paperback sizes (5 X 8).  We use several quality printers, determined by the size of the print run. In such a competitive market we are making every effort to make our books affordable and readily available to readers.  Our titles can be ordered from any book store with access to Ingram Distribution and Partners Book Distribution as well as from Echelon Direct. Libraries now have access to Echelon Press titles via Follett Higher Education Group. We are pleased to announce that all Echelon Press paperbacks can be ordered from Barnes & Noble.

While we encourage you to purchase directly from Echelon Press to take advantage of our outstanding purchase specials, you can request any of our paperbacks for order at your local retail stores.

Why can't I find Echelon books at my local bookstore?

While Echelon makes its books available on a national distribution program, not all large chains choose to carry them.  We encourage you to support your independent booksellers by ordering our books from them.  Or as a bonus for dealing with Echelon Direct, you can order any Echelon title at a discount from our web site.